Your Privacy Matters How We Protect Data
How PitchForge collects, uses, and protects your information covering your account, uploaded content, voice recordings, and payment details across our website and application.
Information We Collect
- Account Information name, email address, password, company name, and role.
- Payment Information billing details processed securely by our third-party payment processor. We do not store full card numbers on our own servers.
- Content You Create or Upload scripts, briefs, prompts, images, logos, brand guidelines, audio recordings, voice samples, and website URLs submitted for content crawling.
- Voice Recordings & Voice Clones audio used to generate your synthetic voice model.
- Communications support messages, feedback, and onboarding survey responses.
Information Collected Automatically
- Usage Data pages visited, features used, session duration, and project activity.
- Device & Log Data IP address, browser type, operating system, and referring URLs.
- Cookies & Similar Technologies see Section 8.
Information From Third Parties
- Website Crawl Data publicly available content from up to 4 pages of a URL you submit.
- Social & Publishing Integrations limited account or publishing-status data from connected platforms.
How We Use Your Information
We use collected information to:
- Provide and operate the Services, including generating scripts, voiceovers, images, videos, and landing pages
- Process voice cloning requests and generate synthetic voice models
- Process payments, manage subscriptions, and administer free trials
- Personalize your experience and improve our AI models, templates, and features
- Communicate with you about your account, updates, and support
- Detect and prevent fraud, abuse, or unauthorized use
- Comply with legal obligations and enforce our Terms of Service
AI Model Training: [Insert your actual policy e.g. "We do not use your uploaded content or voice recordings to train AI models used by other customers," or describe your actual data-use practice here before publishing.]
How We Share Your Information
We do not sell your personal information. We may share it with:
- Service Providers & Subprocessors hosting, AI/voice synthesis, payment, and analytics providers bound by confidentiality obligations
- Team Members & Collaborators visible within your organization's Team or Enterprise workspace
- Legal & Compliance when required by law or to protect rights, property, or safety
- Business Transfers as part of a merger, acquisition, or sale of assets
Voice Cloning & Biometric Data
Voice recordings used to create a voice clone may be considered biometric or sensitive personal data in certain jurisdictions. We:
- Only create a voice clone with your explicit consent
- Use voice data solely to generate your personal or brand voice model, unless separately authorized
- Allow you to request deletion of your voice clone and recordings at any time
- Never use your voice or likeness to generate content on behalf of other users
Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. We may retain certain data longer where required for legal, tax, security, or legitimate business purposes. You may request deletion of your account and data at any time (see Section 7).
International Data Transfers
Because our Services support 50+ languages and a global user base, your information may be transferred to and processed in countries other than your own, including the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete the personal information we hold about you
- Object to or restrict certain processing of your data
- Request a portable copy of your data
- Withdraw consent for voice cloning or marketing communications
- Opt out of the sale or sharing of personal information, where applicable
To exercise these rights, contact us at [Insert Privacy Contact Email].
EU/UK Users (GDPR): Our legal bases include contract performance, legitimate interests, consent, and legal obligation.
California Residents (CCPA/CPRA): You have the right to know, delete, correct, and opt out of the sale/sharing of personal information, free from discrimination for exercising these rights.
Cookies & Tracking Technologies
We use cookies to keep you logged in, remember preferences, understand usage, and measure marketing effectiveness. You can control cookies through your browser settings; disabling some may affect functionality.
Data Security
We implement administrative, technical, and physical safeguards, including encryption in transit, access controls, and secure payment processing. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
The Services are not directed to individuals under the age of 16, and we do not knowingly collect information from children. If we learn we've collected a child's information without parental consent, we will delete it promptly.
Commercial Content & Licensing Notice
Content generated through the Services including AI voices, scripts, images, and music is licensed for commercial use in accordance with your subscription plan and our Terms of Service. This Privacy Policy governs data privacy only.
Third-Party Links & Integrations
Our Services may link to or integrate with third-party websites or tools. We are not responsible for their privacy practices, and encourage you to review their respective policies.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post updates here with a revised "Last Updated" date, and provide additional notice of material changes where required.
